North Carolina, BMW, Ducati, Triumph, MV Agusta, motorcycle, dealer, BMW-Ducati-Triumph-MV Agusta Motorcycles of Charlotte

	2009 Triumph Bonneville T100 Loving my Bonny!! March 9, 2010
	2009 Ducati Monster 696 Promise High, Deliver Higher March 3, 2010
	Additional Rider Reviews

Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"Thanks to all at BMW - Ducati-Triumph Motorcycles of Charlotte for helping me obtain my new Rocket III. You all took care of my SprintST since 2004, and I could not be happier with everyone at your dealership from parts,service and sales. Special thanks to Mark and Gail for having a great dealership where I feel at home. Steve Palmer "

By: Steve Mooresville,NC

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"In these days of basic or poor customer service, it is refreshing to find a dealership delivering Service Quality. It was a great buying experience! I stopped by the dealership while looking for a new bike after I had already visited other large dealers in the Charlotte area (where you feel like a number, they give you a leaflet and are just trying to make a sale on the spot). Contrary to my experience at other dealers, John G in Sales was very friendly and asked me several questions about my objective, my style, what I was trying to achieve. We talked about different machines, I climbed on few to validate the different riding positions we talked about. I also met and talked with Mark, the owner. Both were genuinely interested in making sure I find the "right" bike. After narrowing my choice, John took me for a "true" test ride (not 5 min around the block) so I can really feel for the bike in various conditions. He also suggested a contact for insurance and helped me finding the right gear in the shop. Barry was efficient to expedite the paperwork. Mark even delivered my new bike at home. They are surely building relationships and not just going for a quick sale. I love my K12S and I am extending my highest recommendation, thank you guys!"

By: Christophe Waxhaw,NC

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"Great experience with the service department at Motorcycles of Charlotte! Rory, Dennis and Billy take great care of you while getting you back, or keeping you on the road. It is a 250 mile round trip frommy house in Sparta to Matthews. Billy realizes that, and does everything he can to get me in and out in a single day. It is so refreshing to be appreciated as a customer. Recently while my bike was in for service, Rory took the time to call and explain what had been found out, what they were doing to fix the problem, and when it would be ready. It would have been much easier for the shop to simply notify me when the bike was ready for pick up. The bottom line is, this establishment goes out of their way to take care of the customer. I have dealt with many bike shops over the years. This shop has great attention to detail and customer service is #1. If you are thinking about picking a shop to buy from or to take care of your pride and joy, you will find none better than Motorcycles of Charlotte."

By: MARK Sparta,NC

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"All i can say is great customer service! The customer service alone was worth the drive 2hr drive and they had a terrific selection of bikes to boot. I was in the market for a used (hard to find) 620 ducati multistrada and they had one advertised on the web. When i got there to see the bike in person it was in even better shape than described. They gave me a great trade in on my bike. I was suprised at the amount of time they spent with me especially being that i was purchasing a used bike. Even after the sale these guys went out of their way to contact me to make sure i was satisfied with my purchase. In the next year i will be in the market to trade this bike in for a new ducati and I will definately be making a road trip to see these guys again. I couldn't be happier with my bike! "

By: Gallagher Greenville,SC

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"I purchased a K1200S in December 2008 from BMW of Charlotte and after only 1167 miles, decided that although it is a great bike, it just wasn't right for me. I contacted Greg Yoder and he was extremely helpful in getting me on the right bike. Greg answered all of my questions and concerns, returned my calls promptly and made sure I had the information needed to make a good decision- this time a R1200GS. He provided options for used and new bikes and arranged for me to test ride several bikes. I appreciated the fact that was allowed plenty of time to compare the bikes and make a decision- he was there to answer all questions, but at no time did I ever feel pressured. I finally decided on a new 2008 model, but wanted different wheels. Once again, this dealership stepped up and made it happen. They even installed the three piece luggage system and rack that I purchased- all while I waited. I actually passed three closer dealers to drive to BMW of Charlotte because they were so helpful and wanted my business. Everyone at this dealership has been very friendly yet professional- something out of the ordinary for most BMW motorcycle dealers! In both of my purchase experiences, I have been very satisfied and would highly suggest this dealer to anyone. "

By: Matt Athens,GA

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"My 2007 1098S is the 3rd bike I have purchased from this dealer. Good bunch of guys and gals and a fantastic parts and service customer care. Will do business with them over and over in the future. Great new additions to the Sales and Service Department. Gail, Mark....Keep up the good work!"

By: Mitch Charlotte,NC

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"I brought my 2007 K1200GT to Charlotte BMW with several concerns. They addressed them all in a fast and professional manner and repaired my bike ON TIME and correctly! Bob and his service department are top-notch! Thanks again guys! Jack Homesley"

By: William (Jack) cornelius,NC

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"After being away from motorcycles for over 20 years I was recently bit by the bug and put my down payment on a 2009 F 650gs. The staff, especially John in sales was extremely patient with my lack of patience since I had ordered the back back in July and was anxious about taking delivery. I look forward to many miles of enjoyment on the bike and wish to commend the staff."

By: David C,NC

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"What a great buying experience. The 2001 R1200C is wonderful! Very good price. As a relative novice, John Guasch was patient and professional. He answered my questions, made some good recommendations. I was impressed with the concern for safety. I have been to other dealers with bigger show rooms and buildings, but Motorcycles of Charlotte selection and sales process was the best. I may have to get another bike!"

By: David Salisbury,NC

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"Just got a new bonnie and haven't been off of it since! The staff at Just Imports was great and Chris did a great job of working out everything I needed to get going on my new bike. Kudos and thanks for extending my family once more."

By: Zack Denver,NC

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"Once again, I am impressed with Bob, Erin , Delong, (amd new new addition Rory {SP?} and the rest of the service dept, I am probably leaving out some. Sorry. I called about the recall on my Suc (sprocket) (I also had a minor recall on my Triumph). Bob said he was not sure on a timetable but I was def on the recall list. A couple of days later my Trumph wouldn't start. I called on a T or W. Bob said my recall kits for both the Duc and Triumph were in. He also said he could work me in on Sat if I could be in fairly early and that they would do the recall work and try to fix the prob on the Triumph. I rolled in, Erin came out and did the paperwork to log me in. I then told him I had noticed I was due for my 6000 mi service on the Tiger. He said they would see what they could do. I knew they were busy and apologized for not letting them know sooner. I had thought it was a 7500 service. A couple of hours later. I was headed N with both bikes on the trailer. Both bikes now in perfect shape and ready to do what they do best. These guys are consumate pros and a pleasure to deal with. Thanks guys"

By: Mark Sparta,NC

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"Dropped in on a recent road trip with my 87 K75. Everyone was courteous and friendly. I was asking about routes down to Myrtle Beach. They suggested a great one, 218 to Polkton ... a fun road for sure. Wish the whole trip would have been like that road. Told me about a great place for lunch, and they were right. Very friendly sales people that took the time to chat with me about the local area and the future of their store. Anytime that I'm in that area, I'm going to go and look up my new friends at Charlotte Motorcycles. "

By: Phil Belleville,MI

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"John Guash and Evan Fels were very personable and professional. I saw John at a bike night the next night after purchase of my second Speed Triple, and hopefully have found at least one new riding buddy. All of the staff is very professional. I will continue to do business with you guys, and recommend you to my friends. Thanks....Mark"

By: Mark Monroe,NC

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"It was a great experience. I was treated respectfully and honestly."

By: Paul Hartsville,SC

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"I purchased my 2007 Bonneville American back in December 2007. My buying decision was based mostly on the people at Motorcycles of Charlotte. The after sales support from the parts department and service folks has be outstanding as well. I thought I wanted a HD but I couldn't bring myself to pull the trigger because the people down the street at the HD dealer didn't pass my beer test!(could I sit down and have a beer with these guys and enjoy it). People buy from those they like and I like these guys! btw....I love my BA as well! Kuddos to Motorcycles of Charlotte for doing it the right way. "

By: Clint Charlotte,NC

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"I purchased a 2007 Triumph Daytona 675 this past June from Motorcycles of Charlotte and had a great experience. I was having a tough time with the local Triumph dealer and decided to take a look in North Carolina where I have family and found a great place to make my purchase. Thank You and I will do business with you in the future and will definitely refer you to others in the market for a bike."

By: David Dayton,OH

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By: Anonymous Mooresville,NC

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"I can't say enough about the excellent service I received during and after the purchase of my first motorcycle. I really appreciate the knowledge and advice you guys provided in a "no pressure" type atmosphere to help me decide on the perfect first bike. It is easy to see why you have so many loyal customers. Now you have one more. With that type of customer service, I wouldn't consider buying my next bike from anywhere else. Mark and Kevin, thx again for all of your help. "

By: Josh Mt. Holly,NC

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"I had my 2003 Ducati Monster 620 Dark serviced yesterday (Friday 16 Feb) for the first time. This was my first experience with your dealership since I bought the bike used. Your service and sales personnel, as well as your store, all made for a great experience. Everyone was very knowledgeable, friendly and helpful. You definitely cater to the customer. I look forward to my next service with you and the purchase of a new bike from you in the future."

By: Barrett West End,NC

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"Very happy with you guys! Great hospitality, Great service! Sales team is outstanding!"

By: Alexandre Cornelius,NC

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"It's been a real pleasure dealing with all you folks. I look forward to doing business with you in the future. The R1200ST is working out very well. Thank You. Mike Warren."

By: Mike Southern Pines,NC

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"Took my SPR for it first service. Exceeded all my expectations in terms of collecting details, work done, time to complete, test ride and comments made. Sincere customer interest and obviously very committed to doing the job right - not just a process. Well done will be back with the SPR and S4 soon. None better and I have dealt with a few over the years - believe me. "

By: Mick Columbia,SC

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"Absolutely LOVE my MV Agusta Brutale. It was completely worth leaving Florida at 2am to get to you guys 1st thing on Saturday morning. The service was excellent, and the sales staff was extremely knowledgeable and helpful. I would have to say, you guys are the best dealership on the east coast. My next MV will be from you guys, without a doubt!"

By: Nate Atlantic beach,FL

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"Even with two local, geographical closer dealers, we will never consider purchasing anywhere else other that BMW Charlotte. Best costumer service, a great altogether experience; they focusing on a high end niche of the market and they are succeeding! Easily the best BMW dealer on the east coast . Eddie&Vivian Ardanza Miami, Florida "

By: Eddie&Vivian Miami,FL

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